Privacy Policy

Privacy Policy – Melzya.com

At Melzya.com, accessible from www.melzya.com, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website.

1. Introduction

a. This Privacy Policy governs the way Melzya.com collects and processes your personal data (“Personal Data”) when you use our website or purchase from us.

b. By visiting our website or placing an order, you consent to the practices described in this policy.

2. Personal Data We Collect

Personal Data refers to any information that can identify you. We may collect the following types of data:

  • Contact Data: Name, email, phone number, billing and shipping address.

  • Account Information: Username, password, and other profile details.

  • Communication Records: Messages or inquiries made via email, WhatsApp, or social media.

  • Transaction Data: Order details, payment history, and delivery information.

  • Technical Data: IP address, browser type, device details (used for analytics or security purposes).

3. How We Use Your Personal Data

We use your information to:

  • Fulfill and manage your orders

  • Respond to your queries or support requests

  • Improve website functionality and user experience

  • Detect and prevent fraud or misuse

  • Send marketing offers, updates, or newsletters (only if you opt-in)

  • Meet legal, tax, or regulatory requirements

4. Sharing of Personal Data

Your information may be shared with:

  • Payment providers for secure transaction processing

  • Courier and logistics partners to deliver your orders

  • Customer support tools and IT service providers to manage communication

  • Legal and regulatory authorities, when required by law

We do not sell or rent your data to any third party.

5. Data Protection & Security

We implement strong security measures to safeguard your data, including:

  • Data encryption protocols

  • Secure access control systems

  • Regular server monitoring

  • Limited access to personal data by authorized personnel only

In the event of a data breach, we will inform affected users and comply with applicable regulations.

6. Data Retention

We retain your personal data only for as long as necessary:

  • To complete transactions and deliver services

  • To comply with legal and financial obligations

  • To maintain records for tax or dispute resolution purposes

Your account data may be stored until you request its deletion.

7. Your Rights

As a user, you have the right to:

  • Access, review, or correct your personal data

  • Request deletion of your account or personal information

  • Opt out of marketing communications at any time

To exercise any of these rights, please email us at melzya.official@gmail.com.

8. Contact Us

If you have any questions or concerns regarding our Privacy Policy, feel free to reach out:

📞 Phone: 0333 2335649
📧 Email: melzya.official@gmail.com
🌐 Website: www.melzya.com