Complaints

Complaints – Melzya.com

We value your feedback and are committed to providing you with the best service possible. If you have any complaints or concerns regarding your order, our website, or any of our services, we’re here to help.

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How to File a Complaint

You can contact us directly through the following channels:

📞 Phone/WhatsApp: 0333 2335649
📧 Email: melzya.official@gmail.com

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Response Time

We aim to respond to all complaints and queries within 1 to 2 working days from the time of receipt.

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For Defective or Incorrect Products

To process your complaint smoothly, please make sure to:

• Provide your order number and contact details

• Attach clear evidence, such as:

  • Pictures and/or videos showing the defective or incorrect product

  • A copy of your invoice or order confirmation

Failure to provide adequate proof may delay the resolution of your complaint.